Terms and Conditions SCAP Firm

1. Introductory Provisions

1.1. These General Terms and Conditions (hereinafter, the “GTC”) regulate the rights and obligations between you (the “User” or the “Participant”) and SCAP Firm Ltd. (the “Provider,” “we,” or “our Company”), in relation to the use of the services provided by the Provider, mainly through the website www.scapfirm.com (the “Website”).

1.2. By registering on the Website or, failing that, by first using services that do not require registration, you enter into a contract with the Provider whose purpose is the provision of the selected Service(s). These GTC form an integral part of said contract, and by entering into it, you declare your express, full, and unconditional acceptance of the same.

1.3. The services are intended only for individuals over 18 years of age residing in jurisdictions where their use is legally permitted. By registering, you confirm that you are of legal age and undertake to use the services in accordance with the applicable legislation in the country from which you access. Access to the services may be restricted or prohibited in certain jurisdictions.

1.4. SCAP Firm will not provide services to individuals who: (i) are nationals or residents of restricted jurisdictions; (ii) are incorporated or domiciled in such jurisdictions; (iii) are subject to international sanctions; or (iv) have a criminal record related to cybercrime or technological fraud.

1.5. The services consist of providing tools for educational simulation practice, analytical resources, educational content, access to the Participant Area, and other complementary services. All resources and data used within these environments are entirely fictitious and designed exclusively for educational purposes.

1.6. None of the services provided by SCAP Firm constitutes professional advice, real-world certification, or any legally regulated activity. SCAP Firm does not offer, nor accept, instructions, recommendations, or advice regarding real-world decisions or professional engagements beyond the scope of education.

1.7. The processing of personal data is carried out in accordance with our Privacy Policy, available on the Website.

1.8. The definitions, terms, and abbreviations used throughout these GTC are set forth in clause 18 (Definitions).

2. Services and Their Contracting

2.1. Services may be contracted through the Website by completing the corresponding registration or order form. After the process is completed, access credentials to the Participant Area and/or the Simulation Platform will be sent to the email address registered by the User.

2.2. The services offered include, among others, the Free Trial Account, the SCAP Challenge, and the Verification Process. These products may differ in their scope (e.g., in access to analytical tools). The Trial Account allows limited and free access for a determined period to certain services. Passing this phase does not grant any right to access additional services.

2.3. All information provided by the User through the registration form, the Participant Area, or any other channel must be complete, truthful, and up-to-date. The User must notify any changes or directly modify their data. SCAP Firm has no obligation to verify the accuracy of such information, being the sole responsibility of the User.

2.4. If the User provides a tax identification number, commercial registration number, or other similar information, or identifies as a legal entity, they will be considered a corporate client. Therefore, consumer protection rules contained in current legislation will not apply to them.

2.5. The fees associated with the SCAP Challenge vary depending on the selected option, considering factors such as initial simulated resources, allowed performance parameters, and other evaluation metrics. Detailed pricing information is available on the Website. The final price will be displayed before completing the purchase form.

2.6. By acquiring any of our products, including but not limited to the SCAP Challenge, the Participant expressly acknowledges that they are contracting an intangible digital service, personalized and activated immediately. Therefore, all fees paid are final and non-refundable.

2.7. If the Participant disputes a payment without cause, SCAP Firm reserves the right to suspend services and restrict future access to the platform.

2.8. The configuration selected when contracting a SCAP Challenge will also apply to the corresponding Verification phase. Once chosen, the configuration cannot be modified.

2.9. The Provider reserves the right to modify, at any time, the fees or performance parameters required to successfully complete a service. Such changes will not affect orders already contracted prior to their publication.

2.10. All information entered in the form may be reviewed and corrected before confirming the purchase. The contract will be considered perfected when: (i) in the case of free accounts, the confirmation email is sent to the Participant; or (ii) in the case of SCAP Challenges, once payment is confirmed. Contracts are entered into in Spanish or English, depending on the language used at the time of purchase. A digital copy of the contract will be stored by the Company, without direct access by the Participant.

2.11. The User acknowledges that it is their responsibility to obtain, at their own risk, the technical equipment and software necessary to access and use the services, including thirdparty software such as simulation platforms. Compatibility with specific devices or systems is not guaranteed.

2.12. The simulation platforms used in conjunction with our services are operated by third parties. Therefore, the use of such platforms will be subject to their own terms and privacy policies, which the User must review before making the purchase.

2.13. If a Participant generates an unusually high number of actions in a short period, SCAP Firm may issue a preventive warning through the Participant Area. Persistence of such activity may lead to service suspension. If the behavior involves Prohibited Practices (defined in Section 5), the Provider may apply the corresponding sanctions described therein.

3. Nature of the Service

SCAP Firm is a company specialized in evaluating and developing skills through structured programs that simulate real-world professional environments. All services provided by SCAP Firm are exclusively for educational, training, and assessment purposes, and are developed entirely within simulation environments under the technical and operational control of the Company.

Participation in any of SCAP Firm’s programs does not constitute or imply actual professional engagement, employment, or certification. Likewise, the User is not granted direct access to real-world environments nor any interaction with real resources.

No part of the process should be interpreted as an offer of employment, a professional guarantee, or as a promise of future success. The sole purpose of advanced programs is to allow the Participant to demonstrate consistency and educational progress under a controlled simulated framework.

4. Payment Conditions

4.1. Fees corresponding to SCAP Challenges are expressed in United States dollars (USD), although payment may also be made in other currencies accepted on the Website. If a currency other than USD is selected, the amount will be automatically converted using the exchange rate applied by the Provider or its payment processor at the time of the transaction.

4.2. All prices include applicable taxes, unless expressly stated otherwise. If the Participant acts as a company or legal entity, they will be solely responsible for complying with tax obligations arising from the use of the services according to current legislation.

4.3. The amount of the selected SCAP Challenge may be paid by credit or debit card, bank transfer, or any other payment method enabled by the Provider and visible at the time of purchase on the Website.

4.4. In the case of payments by card or instant electronic means, the charge is processed immediately. If the Participant opts for bank transfer, a pro forma invoice with the amount to be paid and detailed instructions will be sent. Payment will be considered completed only when the total amount has been credited to the Provider’s bank account.

4.5. Any charge, commission, or fee imposed by the payment service provider chosen by the Participant will be their exclusive responsibility. The Participant must ensure that the transferred amount fully covers the value corresponding to the selected SCAP Challenge.

5. Eligibility and Registration

To access the services offered by SCAP Firm, the User must meet the following requirements:

• Be of legal age according to the legislation of the country of residence.

• Have full legal capacity to contract and assume obligations.

• Complete the registration process truthfully, accurately, and completely.

• Read, understand, and expressly accept these Terms and Conditions, as well as SCAP Firm’s complementary policies (Privacy, Refunds, Cookies, among others).

The User declares and guarantees that the information provided during registration is authentic and undertakes to keep it updated at all times.

SCAP Firm reserves the right, at its sole discretion, to reject registration requests, suspend existing accounts, or restrict access to its platforms if it detects:

• Misuse or fraudulent use of the services;

• Conduct that undermines the integrity of the system or the educational purpose of the program;

• Regulatory breaches, document falsification, or identity theft;

• Previous violations of these Terms, even under different or linked accounts.

6. Participant Area and Simulation Platform

6.1. The creation of a single Participant Area per person is allowed. All Services contracted by the Participant must be managed exclusively from that account. The creation of multiple Participant Areas or identities is strictly prohibited, except with express and prior authorization from the Provider.

6.2. The total number of active SCAP Challenges and Verification processes per Participant may be limited based on accumulated simulation levels, performance profile, or any other parameter established by SCAP Firm.

6.3. Access to the Participant Area and Simulation Platform is protected by personal login credentials. The User undertakes to maintain absolute confidentiality of such credentials and not to share them with third parties. The Participant will be fully responsible for all activity carried out from their account, and SCAP Firm will not assume any responsibility for unauthorized access or negligence in managing credentials.

6.4. Service availability may be temporarily interrupted due to maintenance, technical updates, or causes beyond the Provider’s control. SCAP Firm will not be responsible for temporary inability to access the Participant Area or Simulation Platform, nor for loss of information uploaded, transferred, or stored through these systems.

6.5. The Participant may request cancellation of their Participant Area at any time by written communication to [email protected]. Such request will be treated as voluntary termination and will revoke access to all contracted Services. No refund will be made for fees already paid prior to cancellation.

7. Evaluation Programs (Challenges)

The objective is to measure the User’s consistency, discipline, and applied skills through simulated environments replicating professional conditions.

Each program consists of one or more consecutive phases with specific parameters, which may include, among others:

• Performance target (educational achievement goal).

• Maximum allowed performance deviation.

• Minimum number of active learning days.

• Restrictions on session duration, timing, or resource use.

• Rules for structured practice and methodology.

The complete details of the conditions applicable to each Challenge will be communicated to the User at the time of purchase and will be available in their control panel.

8. Advanced Practice Account

Once the User has successfully completed the evaluation program and has been approved by the review team, SCAP Firm may grant access to an Advanced Practice Account under the conditions established in the Participant Agreement, which must be signed prior to activation.

The Advanced Practice Account operates under a simulated model for continuous evaluation purposes, using virtual resources assigned by SCAP Firm. Direct access to real-world environments or financial instruments is not granted.

General conditions:

• The User undertakes to follow the defined practice parameters and performance guidelines.

• Poor engagement, prolonged inactivity, or violation of educational rules may lead to suspension or termination of access without compensation.

• Progress or recognition earned in the Advanced Practice Account may lead to additional educational opportunities, subject to internal review and compliance with program conditions.

Access to the Advanced Practice Account is a privilege conditioned on strict compliance with internal policies and does not constitute an employment contract or financial benefit.

9. Use of the Platform

The User agrees to use the SCAP Firm platform personally, legitimately, and in accordance with principles of good faith and respect for technological systems.

User obligations:

• Use their account exclusively for personal educational purposes.

• Refrain from using automated systems, bots, or external software that manipulate or replicate actions.

• Avoid acts that may affect the availability, integrity, or stability of technological platforms.

• Operate under principles of honesty and transparency, avoiding exploitation of system loopholes or technical vulnerabilities.

SCAP Firm’s rights:

SCAP Firm reserves the right to temporarily or permanently suspend User access to the platform if it detects:

• Automated or unauthorized use.

• Violation of program rules.

• Practices that compromise the integrity of the simulation environment.

10. Simulation Rules

10.1. During practice within the Simulation Platform, the Participant may execute actions as long as they do not engage in any of the Prohibited Practices defined in clause 5.

10.2. SCAP Firm has access to all interaction data executed on the Platform. The Participant authorizes SCAP Firm to process such information for analytical and program-improvement purposes.

10.3. SCAP Firm is not responsible for errors, delays, or inaccuracies in data displayed through the Platform.

11. Limitation of Liability

SCAP Firm acts exclusively as a provider of educational and simulation services in controlled environments. Under no circumstances shall it be understood that there is a relationship of professional advice, employment, or access to real-world practice.

Consequently, the Company will not be responsible for:

• Learning outcomes: SCAP Firm does not guarantee results or advancement.

• Technical failures: Including connectivity issues, system errors, or third-party platform interruptions.

• Participant decisions: SCAP Firm is not liable for how Users apply acquired knowledge outside the platform.

12. SCAP Challenge and Verification

12.1. After successful registration for the selected SCAP Challenge, the Participant will receive access credentials to the Simulation Platform by email or through the Participant Area. The Challenge will be considered activated when the Participant begins the first simulation activity.

12.2. Conditions to successfully complete the SCAP Challenge:

• Engage on at least three (3) different days during the Challenge period.

• Achieve the specified performance goal for the chosen configuration.

• Respect all program integrity rules.

If all conditions are met, SCAP Firm will evaluate the Challenge as passed and grant access to the Verification phase.

12.3. If all conditions in clause 12.2 are met, SCAP Firm will evaluate the Challenge as passed and provide the Participant access to the Verification phase at no additional cost. Credentials will be sent by email or available in the Participant Area.

12.4. Verification Phase

12.4.1. Verification will be considered started when the Participant executes the first simulation activity in the Verification environment. If the Participant does not activate Verification within 30 calendar days after access is granted, Verification will be suspended. The Participant may request reactivation within a maximum period of 6 months, after which the service will be canceled without refund.

12.5. Conditions to Pass Verification:

• Complete at least three (3) active days during the Verification period.

• Achieve the performance goal defined for Verification.

• Respect all performance limits and educational rules.

12.6. If all requirements of clause 12.5 are met, SCAP Firm will evaluate Verification as passed and may recommend the Participant for the SCAP Educational Program.

12.7. If the Participant fails to meet any required conditions during the Challenge or Verification phase, the process will be considered unsuccessful, and the Participant will not be able to continue. No refunds will be granted in such cases.

12.8. SCAP Firm reserves the right to deny or revoke access to the Verification phase or the SCAP Educational Program if suspicious behavior, rule violations, or system abuse are detected.

13. SCAP Educational Program

13.1. If the Participant successfully completes both the SCAP Challenge and the Verification phase, they may be invited to participate in the SCAP Educational Program, an internal initiative designed to grant access to an Advanced Practice Account under defined performance and educational development rules.

13.2. Admission to the SCAP Educational Program is not automatic. The Participant must pass an additional internal evaluation and accept the terms of a separate Participant Agreement, which establishes participation conditions, account parameters, performance requirements, and compliance obligations.

13.3. SCAP Firm reserves the right to accept or reject any Participant at its sole discretion, without obligation to justify its decision. Recommendations to join the Educational Program do not guarantee admission or access to an Advanced Practice Account.

13.4. The SCAP Educational Program may be operated directly by SCAP Firm or through strategic partners or external educational institutions. The Participant acknowledges that the final agreement for advanced access may be entered into with an affiliated or external entity.

13.5. Program conditions—including, among others, level complexity, duration, performance metrics, and recognition systems—will be clearly communicated to the Participant and may vary according to Challenge type, educational results, and individual profile.

13.6. Participation in the SCAP Educational Program requires the Participant to sign and comply with the Participant Agreement. Failure to do so will prevent access to the Advanced Practice Account and does not grant any rights solely for passing the Challenge or Verification phases.

13.7. SCAP Firm or its partners may modify or cancel any Advanced Practice Account at their discretion if the Participant violates program rules, exceeds performance limits, or engages in abusive or non-compliant practices.

13.8. The Participant understands and agrees that participation in the SCAP Educational Program does not imply employment, partnership, or agency relationship. The Participant acts independently under the terms of the Participant Agreement, and no income or financial return is guaranteed.

13.9. SCAP Firm may, at its sole discretion, offer additional benefits to qualified Participants, such as program upgrades, learning bonuses, or accelerated progress options. These opportunities do not constitute contractual rights and may be modified or revoked at any time.

14. Use of the Website, Services, and Content

14.1. The website, services, Participant Area, and all related content—including, but not limited to, design, texts, graphics, software, tools, videos, audios, trademarks, logos, and icons (collectively, the “Content”)—are the exclusive property of SCAP Firm or its licensors.

14.2. SCAP Firm grants the Participant a limited, non-exclusive, non-transferable, nonsublicensable, and revocable license to access and use the Content solely for personal and educational purposes, and exclusively according to the intended purpose of the Services.

14.3. Both the Participant and SCAP Firm agree to act in good faith, refraining from harming the legitimate interests or reputation of the other party.

14.4. Except as expressly provided in these Terms, no other rights or licenses are granted to the Participant in relation to the Services or Content.

14.5. Strictly prohibited:

14.5.1. Using tools, scripts, or methods that interfere with or negatively affect the functioning of the website or services.

14.5.2. Exploiting vulnerabilities, bugs, or unauthorized access.

14.5.3. Bypassing geographic or technical restrictions to access the Services.

14.5.4. Copying, reproducing, or creating backups of any part of the Content without prior written authorization.

14.5.5. Reverse engineering, decompiling, or disassembling platform software.

14.5.6. Selling, licensing, or commercially exploiting any Service or Content.

14.5.7. Using automated bots or extraction tools to obtain data from the platform.

14.5.8. Performing any action that may cause damage to SCAP Firm, its infrastructure, or its reputation.

15. Disclaimer

15.1. The Participant acknowledges and agrees that the Services and Content are provided “as is” and “as available”, with all possible interruptions or imperfections. Use of the Services is at the Participant’s sole risk.

15.2. To the fullest extent permitted by law, SCAP Firm makes no warranties of any kind, including but not limited to: (a) uninterrupted availability of the Services; (b) error-free performance of the simulation platform; (c) accuracy or reliability of educational metrics.

15.3. SCAP Firm will not be liable for damages of any kind, whether direct or indirect, arising from: (a) inability to access or use the Services; (b) unauthorized access to Participant data; (c) actions taken based on information obtained through SCAP Firm’s systems.

16. Breach of General Terms and Conditions

16.1. If the Participant breaches any provision of these GTC, SCAP Firm reserves the right to adopt any of the following measures, with or without prior notice and without refund obligation: (a) Suspend or permanently disable the Participant’s access to all or part of the Services; (b) Cancel any active Challenge, Verification, or participation in the SCAP Educational Program; (c) Reject future requests, registrations, or service orders; (d) Terminate the contractual relationship with immediate effect.

16.2. Breach includes but is not limited to: • Providing false, incomplete, or outdated information during registration; • Accessing or using Services from a prohibited jurisdiction; • Engaging in prohibited practices; • Misusing SCAP Firm’s intellectual property; • Conduct that damages SCAP Firm’s reputation.

17. Communications

17.1. All official communication between SCAP Firm and the Participant will be conducted through the Participant Area or the email registered by the Participant during the registration process.

17.2. The Participant is solely responsible for maintaining an active and updated email address.

17.3. For inquiries, contact SCAP Firm at: [email protected].

18. Right of Withdrawal

18.1. If the Participant qualifies as a consumer under applicable law, they may exercise the right of withdrawal within fourteen (14) calendar days of the contract date, provided they have not started using the Service (e.g., executed their first simulation activity).

18.2. If withdrawal is valid and the Service has not been used, SCAP Firm will refund the amount paid within fourteen (14) calendar days, using the original payment method.

18.3. Once the Participant starts using the Service, they expressly agree to waive the right of withdrawal.

19. Defective Performance

19.1. If the Services provided do not conform to the agreed terms, the Participant may request a correction, service extension, or proportionate price adjustment.

19.2. If the defect cannot be remedied and substantially prevents the Participant from using the Service, they may terminate the contract, provided the defect was not caused by incorrect setup, misuse, or breach of these Terms.

19.3. Depending on the nature of the defect, the Participant may request one of the following remedies: (a) Correction of the defect, if technically and reasonably feasible; (b) Access to the Service for the remaining originally contracted period without additional charges; (c) A proportional price reduction if the defect significantly affects Service provision.

19.4. If the defect cannot be remedied and substantially prevents the Participant from using the Service as intended, they may terminate the contract, provided that the defect was not caused by: (i) The Participant’s actions or omissions; (ii) Incorrect system configuration or failure to comply with technical requirements; (iii) Breach of these General Terms and Conditions by the Participant.

19.5. SCAP Firm will respond and seek to resolve any defective performance claim within thirty (30) calendar days from receipt of the claim. The remedy may consist of: • A written response by email; • A technical adjustment to the system; • An extension of the Service period. If SCAP Firm does not resolve the claim within this period, the Participant may terminate the contract under the conditions described herein.

20. Modifications to the General Terms and Conditions

20.1. SCAP Firm reserves the right to modify or update these General Terms and Conditions (GTC) at any time, including changes in the scope of Services, fees, policies, or regulatory compliance. Such modifications will take effect on the date indicated in the respective notice to the Participant.

20.2. The Participant will be notified of any modification at least seven (7) calendar days in advance, either by email or by notice in the Participant Area. The updated GTC version will also be available on the official Website.

20.3. If the Participant disagrees with the new conditions, they must notify SCAP Firm in writing of their express rejection before the effective date. In such case, the contractual relationship will be terminated from that date without additional penalties.

20.4. If the Participant does not express rejection within the indicated period, it will be considered tacit acceptance of the modifications.

20.5. SCAP Firm may introduce modifications with immediate effect—without the 7-day notice —if these: (a) Are exclusively beneficial to the Participant; (b) Are required to comply with legal or regulatory obligations; or (c) Correspond to the incorporation of new optional Services.

20.6. Modifications to the GTC will not affect Services previously contracted and completed under prior versions, unless the Participant expressly accepts the new terms.

21. Conflict Resolution Mechanisms

21.1. SCAP Firm is committed to maintaining high standards of Participant satisfaction. If the Participant has a complaint, inquiry, or concern related to the Services, they are invited to contact SCAP Firm directly via email: [email protected]. SCAP Firm will make all reasonable efforts to resolve the situation promptly, fairly, and adequately.

21.2. If the Participant qualifies as a consumer and resides in a country whose legislation contemplates alternative or extrajudicial dispute resolution mechanisms (ADR), they may submit their claim to the corresponding entity in their jurisdiction.

21.3. Under international consumer protection frameworks, Participants residing in the European Union may also submit claims through the European Commission’s Online Dispute Resolution (ODR) platform: https://ec.europa.eu/consumers/odr.

21.4. Participation in ADR or ODR procedures will be voluntary, unless applicable law requires otherwise. SCAP Firm does not assume any prior commitment to participate in such procedures unless legally obliged.

21.5. These mechanisms do not limit the Participant’s right to take legal action before competent courts as established in Clause 23.

22. Intellectual Property

All intellectual property rights related to websites, platforms, graphical interfaces, technological systems, trademarks, logos, trade names, audiovisual content, educational program structures, and documentation belong exclusively to SCAP Firm or its respective licensors.

The Participant acknowledges and agrees that:

(a) They do not acquire any ownership rights over the systems or content accessible through the platform;

(b) Reproduction, distribution, modification, reverse engineering, code extraction, commercialization, or unauthorized use of any element protected by intellectual property rights is prohibited;

(c) Any misuse of these assets may lead to civil and criminal legal actions, as well as immediate termination of access to services.

SCAP Firm reserves the right to take all available legal actions to protect its assets and licenses against unauthorized use or infringement.

23. Applicable Law and Jurisdiction

23.1. These General Terms and Conditions (GTC), as well as any contractual or legal relationship between the Participant and SCAP Firm, will be governed and interpreted according to the laws of the Hong Kong Special Administrative Region (HKSAR), without prejudice to its conflict of law rules.

23.2. Any controversy, claim, or dispute arising from the use of SCAP Firm’s Services, or related to these Terms, will preferably be resolved by institutional arbitration administered by the Hong Kong International Arbitration Centre (HKIAC), in accordance with its rules in force at the date of the arbitration procedure. The place of arbitration will be Hong Kong, and the language of the procedure will be English, unless the parties agree in writing on another alternative mechanism.

23.3. The Participant expressly accepts this clause as the sole dispute resolution method, except in cases where applicable law recognizes non-waivable consumer rights, in which case they may resort to the jurisdiction corresponding by law.

23.4. If any provision of these Terms is declared invalid, unenforceable, or unlawful by a competent authority, such provision will be considered severable without affecting the validity of the rest of the contract.

23.5. Before resorting to arbitration or any judicial instance, the Participant and SCAP Firm agree to attempt to resolve any dispute amicably and in good faith, including, if possible, direct negotiation or mediation mechanisms.

24. Final Provisions

24.1. These General Terms and Conditions constitute the entire agreement between the Participant and SCAP Firm regarding the use of the Services and supersede any prior understanding, statement, negotiation, or agreement, whether oral or written.

24.2. Waiver of any provision of these Terms will not be considered permanent nor affect other provisions. Failure by SCAP Firm to exercise any right under these Terms will not imply waiver.

24.3. The Participant may not assign, transfer, or delegate any of their rights or obligations under these Terms without prior written consent from SCAP Firm. SCAP Firm may assign or transfer its rights and obligations to an affiliated or successor company without requiring Participant consent.

24.4. Provisions that by their nature must survive contract termination (including, among others, those related to liability, intellectual property, dispute resolution, and confidentiality) will remain fully in force.

24.5. Titles or headings used in these Terms are included solely for convenience and will not affect the interpretation of their provisions.

25. Privacy and Data Protection

The processing of the Participant’s personal data will be carried out by SCAP Firm in accordance with its Privacy Policy, which is an integral part of these Terms and is available on its official website.

SCAP Firm guarantees that data processing complies with the Personal Data (Privacy) Ordinance (PDPO) of Hong Kong and, where applicable, with international principles such as the General Data Protection Regulation (GDPR).

Data will be used exclusively for operational, contractual, legal, security, and service improvement purposes. The Participant may exercise their rights of access, rectification, cancellation, opposition, and portability by written request sent to: [email protected].

26. Modifications

SCAP Firm reserves the right to modify, update, or supplement these Terms at any time to reflect relevant legal, operational, or technical changes. Any modification will be published on the Company’s official website and will include the corresponding effective date.

If changes are substantial or directly affect the Participant’s rights or obligations, SCAP Firm may notify such changes by email, platform notification, or other available means.

Continued use of the Services after the new Terms take effect will constitute the Participant’s express acceptance.

27. Contact

For inquiries, complaints, or requests related to these Terms and Conditions, you may contact SCAP Firm through the following official channel:

Email: [email protected]

SCAP Firm will respond within a reasonable time, in compliance with current legislation and its internal Participant service policies.

28. Definitions

For the purposes of these General Terms and Conditions (GTC), the following terms shall have the meanings indicated below:

• “Participant”: Any natural or legal person who registers on the Website and uses the Services offered by SCAP Firm.

• “SCAP Challenge”: First phase of the evaluation process offered by SCAP Firm, designed to measure the Participant’s skills and progress under specific educational rules.

• “Verification”: Second phase of the evaluation process, in which SCAP Firm validates the Participant’s consistency and methodology through additional educational conditions.

• “SCAP Educational Program”: Advanced program that may be offered to Participants who successfully pass the SCAP Challenge and Verification, providing access to extended practice environments.

• “Participant Area”: Secure digital interface accessible through the Website, where the Participant can manage account settings, contract Services, review progress reports, and communicate with SCAP Firm.

• “Simulation Platform”: Software through which the Participant executes simulated exercises under SCAP Firm’s evaluation system.

• “Services”: All digital products and functionalities offered by SCAP Firm, including SCAP Challenges, Verifications, the SCAP Educational Program, and any related support, education, or evaluation tools.

• “Website”: Official SCAP Firm website located at www.scapfirm.com, including all its subdomains, through which Services are promoted and provided.

• “Performance Target”: The educational milestone the Participant must achieve in the SCAP Challenge or Verification to advance to the next phase.

• “Prohibited Practices”: Behaviors expressly prohibited by SCAP Firm, including but not limited to use of automation tools, exploitation of system vulnerabilities, and any action contrary to the educational purpose of the platform.

29. Intellectual Property and Confidentiality

29.1. All intellectual property rights related to the Website, Services, integrations with Simulation Platforms, Participant Area, SCAP Challenges, educational materials, software, brand identity, and proprietary algorithms are the exclusive property of SCAP Firm or its licensors.

29.2. The Participant may not copy, modify, distribute, reverse engineer, or create derivative works from any SCAP Firm intellectual property without prior written consent. Unauthorized use constitutes a material breach of these Terms and may lead to civil or criminal liability.

29.3. The Participant acknowledges that all documentation, know-how, operating models, system rules, evaluation criteria, and any correspondence received from SCAP Firm are confidential. This includes educational evaluation methods or any material shared during or after participation in a SCAP Challenge or Educational Program.

29.4. The Participant agrees to maintain strict confidentiality regarding any non-public information obtained during the use of SCAP Firm’s Services. This obligation will continue even after termination of the contractual relationship.

29.5. SCAP Firm may take legal action, including seeking damages or injunctions, against any person or entity that discloses, misuses, or infringes its intellectual property rights or confidential information.

29.6. SCAP Firm reserves the right to monitor and record communications made through its systems for quality assurance, regulatory compliance, and security purposes, in accordance with applicable law.

30. Reputation Protection and Legal Actions

30.1. SCAP Firm values its professional reputation and the integrity of its Services. The Participant agrees not to make, publish, or share false, misleading, defamatory, or unfounded statements—whether written, verbal, or digital—about SCAP Firm, its staff, affiliates, or services, on any public or private platform, including social media, forums, review sites, or messaging apps.

30.2. If SCAP Firm determines, at its sole discretion, that a Participant has engaged in defamatory conduct, malicious accusations, or has misused public communication channels to harm the company’s image without verifiable and substantiated evidence, SCAP Firm reserves the right to: (a) Take civil or criminal legal action against the involved persons according to applicable law; (b) Publicly disclose the Participant’s identity, actions, and contractual breaches in defense of its brand; (c) Suspend or permanently expel the Participant from all SCAP Firm Services and affiliated programs; (d) Report to competent authorities or regulatory bodies, if applicable.

30.3. This clause especially applies when a Participant, after breaching SCAP Challenge rules or abusing the system, attempts to discredit the company publicly instead of using internal or legal channels for dispute resolution.

30.4. SCAP Firm is committed to transparency, due process, and professional resolution of any legitimate concerns. Participants are encouraged to write to [email protected] to file formal complaints or requests for clarification before making public statements.

30.5. Nothing in this clause intends to limit the Participant’s legal right to express truthful opinions or file formal complaints according to the law. However, such actions must be made in good faith and supported by evidence.

31. Fraud and Abuse Monitoring

31.1. SCAP Firm reserves the right to monitor all user activity within the Participant Area and Simulation Platform using automated and manual tools for fraud detection, system abuse prevention, and compliance with these Terms.

31.2. SCAP Firm may investigate Participants suspected of abusive conduct, including but not limited to: (a) Creating multiple accounts to circumvent limitations; (b) Using unauthorized software or bots to automate tasks; (c) Coordinating actions between accounts to manipulate the system; (d) Attempting to exploit technical vulnerabilities for personal benefit; (e) Engaging in behavior inconsistent with the educational purpose of the platform.

31.3. If abuse is confirmed, SCAP Firm may suspend or permanently expel the Participant, cancel all Services, and take legal action when necessary.

32. Summary of Privacy and Data Protection Policy

32.1. SCAP Firm collects and processes personal data in accordance with its Privacy Policy, applicable data protection laws, and principles of transparency and accountability.

32.2. Personal data is used exclusively for Service provision, user support, fraud prevention, and performance analysis.

32.3. By accepting these Terms, the Participant consents to the collection, storage, and processing of their personal information as provided in the Privacy Policy, including data transfer to service providers in other jurisdictions.

32.4. Participants may request access, correction, or deletion of their data by writing to: [email protected].

33. Authorization for Marketing Use and Testimonials

33.1. By completing a SCAP Challenge or participating in the SCAP Educational Program, the Participant grants SCAP Firm a non-exclusive, royalty-free license to use anonymized or voluntarily provided performance statistics, testimonials, opinions, or success stories for promotional or educational purposes.

33.2. SCAP Firm may publish such content on its Website, social media, or marketing materials, provided no sensitive personal information is disclosed without the Participant’s express written consent.

33.3. The Participant may revoke this authorization at any time by writing to [email protected], in which case SCAP Firm will remove the content within a reasonable time.

34. Suspension of Programs and Force Majeure

34.1. SCAP Firm will not be responsible for failures or delays in fulfilling its obligations under these Terms when due to causes beyond its reasonable control, including but not limited to: (a) Natural disasters, pandemics, acts of war, or terrorism; (b) Cyberattacks or technical failures affecting the platform; (c) Government decisions or regulatory restrictions; (d) Interruptions in internet or hosting services.

34.2. In such cases, SCAP Firm may temporarily suspend or extend SCAP Challenges, Verifications, or access to Services without penalty to the Participant.

34.3. Participants will be notified in a timely manner and may request clarifications or credit extensions when appropriate.

Disclaimer of SCAP BROKER LTD

SCAP BROKER LTD acts solely as an independent provider of technology and infrastructure services for the operation of educational simulation accounts on MetaTrader 5. SCAP FIRM is not an educational certification authority, nor does it offer real-world professional placement, financial services, or investment advice. SCAP BROKER LTD does not participate in, nor does it influence, the academic, operational, or decision-making processes of SCAP FIRM or its participants, and assumes no responsibility for the activities, operations, exercises, or decisions made by SCAP FIRM or any third party using the provided technology or services.

The use of SCAP BROKER LTD’s technology and services is strictly limited to the provision of technological tools and simulated data, and in no case implies the provision of educational accreditation, professional validation, or management of real resources. Any reference to SCAP BROKER LTD on this website or in SCAP FIRM communications is solely for the purpose of transparency regarding the technology provider and does not constitute representation, agency, joint venture, or employment relationship between SCAP BROKER LTD and SCAP FIRM, its participants, or any third party.

SCAP BROKER LTD shall not be liable for damages, losses, or delays arising from events beyond its control, including but not limited to third-party provider failures, cyberattacks, service interruptions, or any other force majeure event. For more information, please refer to the current technology services and data agreement between the parties.