Knowledge Base

Summary information

Comprehensive Support & FAQs

Getting Started

For new users eager to get started quickly and confidently.

What is SCAP Firm and how does it work?
How do I start a Challenge?
Difference between The Breakout™, The Validator™, and The Apex™
What does it mean to be funded?
Restricted Jurisdictions

Rules & Challenges

Everything you need to know about Execution rules, structure, and requirements.

General Execution rules
Drawdown, Consistency Score & Profit Targets
What actions are prohibited?
What happens if I fail a Challenge?

Accounts & Dashboard

Learn how to manage your account and navigate your dashboard.

How do I access my account?
How do I read my performance metrics?
Can I hold multiple accounts?
How do I update my email or password?

Payments & Fees

All about pricing, activation costs, and payment options.

What payment methods are accepted?
Are refunds available?
What is the Activation Fee and when does it apply?

Funding & Withdrawals

Once funded, this is where your real Execution journey begins.

How do I receive my payouts?
How long do withdrawals take?
What are the requirements for withdrawals?
What if I break a rule while funded?

KYC & Security

Your security is our top priority.

How do I complete KYC verification?
Are my personal data protected?
What should I do if someone accesses my account?
Does SCAP comply with GDPR/PIPEDA?

Technical Support

Troubleshooting and quick fixes.

I can’t log in
My dashboard isn’t loading
My metrics aren’t updating
How can I reach support?

Legal & Policies

Legal documents and your rights as a user.

Terms and Conditions
Privacy Policy
Data Usage and Retention Policy
Ethical Conduct & Legal Actions

Still need help?

Reach out to us directly using the support button in your dashboard, or send us an email at: user[email protected]

Average response time: Under 6 business hours

1. What is SCAP Firm and how does it work?

SCAP Firm is a next-generation simulation-based education platform built to identify, develop, and reward real performance potential. Our mission is to provide individuals, from ambitious beginners to advanced learners, a structured, risk-free environment to demonstrate focus, consistency, and discipline under pressure.

At its core, SCAP Firm operfo skill-based evaluation programs, known as Challenges, where participants engage in immersive simulations designed to test their decision-making and long-term performance. Those who meet our clearly defined criteria unlock access to advanced simulations, expert feedback, and recognition within our performance ecosystem.

Here’s how it works:

Choose Your Challenge

Start with one of our three paths:
- The Breakout™ (1-step, fast-track)
- The Validator™ (2-steps, consistent proof)
- The Apex™ (elite test with high precision)
Perfom in a Simulated Environment

You engage in structured simulations using virtual scenarios that reflect real-world conditions, while following clear guidelines for risk and performance.
Pass the Evaluation
Meet the profit targets, respect the drawdown rules, and demonstrate consistency over a minimum number of profitable days.
Get Funded
Once you pass, you’re assigned a live funded account. From this point forward, you keep up to 80% of the profits.
Scale Up & Grow
Top performers get access to scaling plans, exclusive bonuses, and recognition within our Execution community.

At SCAP Firm, we don’t sell dreams — we create clear paths to real Execution careers. No fluff, no fake metrics. Just skill, discipline, and opportunity.

Why Prop Firms Are Not Regulated

Because participants engage in simulated environments using virtual resources, there is no personal capital at risk, and no real financial transactions are conducted during the evaluation process.

This is because:

Participants do not invest or deposit actual funds
All performance is assessed through structured, risk-free simulations
SCAP Firm assumes all simulated exposure based on participant performance.

As a result, prop firms fall outside the scope of standard financial regulations, which are typically designed to protect retail investors who risk their personal funds.

Legal-safe and professional version:

SCAP Firm was structured with the technical guidance of international financial professionals, including specialists in brokerage and risk management.
Their insight allowed us to build a solid foundation, clear procedures, and a professional-grade evaluation model comparable to top-tier Execution assessment firms.

This strategic development was carried out independently, without regulatory commitments or operational ties to any financial entity, enabling us to deliver a transparent, efficient, and industry-aligned evaluation environment.

How do I start a Challenge?

1-Step Challenge: The Breakout™ – Fast-track your evaluation in a single phase.
2-Step Challenge: The Validator™ – Build your consistency across two validation stages.
1-Step Advanced Challenge: The Apex™ – One intense phase built for elite-level users.

Next, select your preferred account size and proceed with the payment. Your simulated Execution account will be activated instantly, and credentials will be sent to your email.

From there, your evaluation begins. No delays. No hidden steps. Just pure Execution performance.

Need help choosing your Challenge? Visit our Challenge Overview section to compare features, rules, and pricing.

What’s the difference between The Breakout™, The Validator™, and The Apex™?

Each SCAP Firm Challenge is designed for a different type of user and level of commitment:

The Breakout™ (1-Step Challenge)
For confident users who want to prove their edge fast. One phase, clear rules, quick results.
The Validator™ (2-Step Challenge)
Ideal for disciplined users who value structure and validation over time. Two phases, a consistency score, and a more comprehensive evaluation.
The Apex™ (1-Step Advanced Challenge)
Built for elite users who thrive under pressure. One intense phase, higher standards, and no room for error.

All challenges are run on Execution accounts, follow strict risk management rules, and reward real performance — not luck or shortcuts.

Still not sure which one fits you best? Check out our Challenge Comparison Table for a side-by-side breakdown of rules, prices, and conditions.

What does it mean to be funded?

At SCAP Firm, being “funded” means you’ve successfully completed your Challenge and demonstrated consistent, disciplined Execution within our rules. Once you pass, you gain access to a simulated account linked to a performance-based reward model.

You’ll trade under real market conditions, but without real capital at risk. Your performance is monitored, and when you meet the payout conditions, you receive a reward based on your results — simulating what it’s like to manage capital without the actual risk of loss.

No real funds are deposited into any external Execution account.
All Execution takes place in a controlled, simulated environment.
Rewards are performance-based and tied to your Execution consistency.

Restricted Jurisdictions – SCAP Firm

SCAP Firm reserves the right to deny access to its services to any individual or legal entity located in jurisdictions considered high-risk, sanctioned, or otherwise incompatible with our legal, operational, or compliance standards.

This restriction is based on the following sources:

Sanctions imposed by the Office of Foreign Assets Control (OFAC), the European Union (EU), the United Kingdom (OFSI), and the United Nations (UN)
Designations by the Financial Action Task Force (FATF / GAFI)
Restrictions imposed by payment service providers, identity verification partners, or regulatory compliance entities (PSPs)
Operational, legal, and reputational risk, as well as local regulatory limitations

Currently Ineligible Jurisdictions

International Sanctions or Active Conflicts

Afghanistan
Belarus
Burma (Myanmar)
North Korea
Cuba
Crimea, Donetsk, Luhansk, Zaporizhzhia, and Kharkiv (Ukraine)
Iran
Russian Federation
Syria
Sudan
South Sudan
Venezuela
Yemen

High-Risk AML/CFT Jurisdictions (FATF Blacklist or Greylist)

Nigeria
Pakistan
Burkina Faso
Haiti
Iraq
Mali
Mozambique
Senegal
Syria
Tanzania
Uganda
Yemen

Local Operational, Legal, or Regulatory Limitations

India
United States
Canada
China
Indonesia
Kazakhstan
Zimbabwe
Seychelles

Micro-Jurisdictions, Islands, Territories, or States with Operational Risk or Unsupported by Service Providers

Anguilla
Antigua and Barbuda
Antarctica
Australia
Belize
Burundi
Bhutan
Cape Verde
Chad
Vatican City
Comoros
Dominica
Eritrea
Fiji
Gabon
The Gambia
Grenada
Guinea
Equatorial Guinea
Guinea-Bissau
Bouvet Island
Cook Islands
Marshall Islands
Solomon Islands
Kyrgyzstan
Kiribati
Kosovo
Lesotho
Liberia
Malawi
Mauritania
Micronesia
Nauru
Niue
Niger
Papua New Guinea
Central African Republic
Republic of the Congo
Western Sahara
Samoa
Saint Barthélemy
Saint Kitts and Nevis
San Marino
Saint Vincent and the Grenadines
Saint Lucia
São Tomé and Príncipe
Sierra Leone
Eswatini (Swaziland)
Suriname
Tajikistan

Important Note: This list is subject to periodic updates without prior notice. Attempting to bypass these restrictions through the use of VPNs, false documentation, or misrepresentation will result in immediate disqualification and permanent ban from all SCAP Firm programs.

2 General Execution Rules

All SCAP Firm Challenges operate in a fully simulated Execution environment, with clear and transparent rules designed to evaluate real Execution skills — not chance or system abuse. While each challenge type has its own specifications, the following general rules apply to all users:

Simulated Environment Only

All Execution is done using demo accounts. No real funds are traded or managed at any time.

Risk Management is Mandatory

You must respect both daily loss limits and the maximum overall drawdown specified in your Challenge.

Trade Holding is Allowed

You are allowed to hold orders overnight and over the weekend unless otherwise specified.

Minimum Execution Days Required

To qualify for a reward, you must meet the minimum number of profitable Execution days (e.g., 5 days for The Breakout™).

No Execution During News (2-Step Challenges only)

High-impact news events are restricted in The Validator™ Challenge. Orders cannot be opened within a defined time window before and after such events.

Prohibited Practices

Use of latency arbitrage, tick manipulation, copy Execution, external EAs, high-frequency bots, or any form of system abuse is strictly forbidden. Violations will result in immediate disqualification.

Monitor Your Consistency

Certain Challenges require consistency in performance — not just one lucky trade. Follow the profit distribution guidelines of your specific program.

Tip: For exact details by Challenge type, please refer to our full Challenge Rules page.

Drawdown, Consistency Score & Profit Targets + Risk Parameters

SCAP Firm evaluates users not just on short-term results, but on long-term sustainability and professional risk management. Below is an overview of how we monitor and guide responsible Execution:

Drawdown & Profit Targets

Each Challenge comes with specific daily loss limits, maximum drawdown rules, and profit targets:

These limits are clearly defined in each program (e.g., 2% daily / 8% total).
Breaching a loss limit results in automatic disqualification of the Challenge.
Profit targets must be reached while staying within all risk boundaries.

For exact numbers, check your selected Challenge’s rule page.

Consistency Score

In challenges like The Validator™ and The Apex™, your Consistency Score is an essential metric. It tracks:

Stability of gains over time
Position sizing discipline
Avoidance of high-risk spikes

users must maintain a minimum consistency threshold (e.g., 40%) to qualify for payout, ensuring they’re not relying on one lucky trade.

Stop Loss Recommendation

While not mandatory on every trade, we strongly recommend placing a Stop Loss on every:

Market order
Pending Stop order
Pending Limit order

Recommended risk per trade: no more than 1% of your account balance.
Consistent overexposure will trigger a Risk Engine review and potential action from our Risk Department.

Leverage Policy

SCAP Firm enforces conservative leverage settings to promote control and protect users:

Forex pairs: 1:30
Indices, Metals, Oil: 1:10

users must operate within these limits. If leverage is misconfigured due to technical issues, you are responsible for maintaining compliance. Violations may lead to account review or disqualification.

Risk Department Oversight

Our Risk Team monitors user behavior and may apply further restrictions if:

You consistently exceed recommended risk exposure
Multiple accounts show aggressive patterns
You lack sufficient Execution history for reliable evaluation

These protective measures include:

Temporary reductions in leverage
Limits on position sizing
Risk flagging within your dashboard

For deeper understanding, read the Risk Engine section, which details how your account is monitored and scored.

What actions are prohibited? Can I register multiple email addresses with SCAP Firm?

SCAP Firm is committed to maintaining a fair, transparent, and professional Execution environment. In line with that, certain actions are strictly prohibited across all phases of our Challenges — including evaluation, funded, and any post-evaluation activity.

Multiple Email Addresses

You are not permitted to register or operate multiple email addresses with SCAP Firm.
Each user must maintain a single, unique account under one verified email address.

Operating under multiple emails or aliases is a violation and may result in immediate disqualification and permanent ban.

Prohibited Execution Practices

SCAP Firm enforces a strict policy against any behavior that manipulates our systems, exploits market inefficiencies, or creates unfair advantages. The following practices are explicitly forbidden:

Manipulative or System-Abusive Practices

System Exploitation: Execution on platform bugs, display errors, or inaccurate pricing.
Outdated or External Data Feeds: Using third-party feeds with delayed or inaccurate prices.
Price Manipulation: Coordinated orders or self-induced volatility for artificial gains.
Gap Execution: Taking advantage of market gaps before weekends/holidays.

Prohibited Technology & Strategies

Expert Advisors (EAs): Includes latency arbitrage, reverse arbitrage, copy Execution, or commercial bots.
High-Frequency Bots: Systems that place thousands of orders in milliseconds.
Tick Scalping: Exploiting single-tick movements with rapid entries and exits.
Fake Manual Execution: Bots mimicking human input to bypass detection.

Account Misuse

Multiple Accounts for Same user: Only one active account per Challenge type.
Account Sharing or Management: No third-party access or trade Execution.
Shared IPs: Use of the same IP address across unrelated accounts.
Reverse Execution / Hedging: Mirrored or offsetting orders across accounts without genuine market intent.
Pass-through Execution: Coordinated positions across different accounts/assets to game consistency.

Non-Compliant Risk Behavior

Gambling-Style Execution: Excessive lot sizes or all-in directional bets.
Unrealistic Execution: Behavior inconsistent with live market norms or professional risk management.
Theoretical Strategies: Trades placed without adherence to real price movement or liquidity constraints.

Signal & Strategy Groups

Participation in third-party signal services or challenge-hacking communities is strictly forbidden.

SCAP Firm’s Risk Department continuously monitors all accounts. Any of the above behaviors may result in immediate disqualification, forfeiture of payout rights, and permanent suspension.

 What happens if I fail a Challenge?

If you fail a Challenge — whether by violating a rule, exceeding the drawdown limits, or simply not reaching the profit target — the evaluation ends, and the account is automatically deactivated.

However, failing a Challenge doesn’t mean the end of your journey. At SCAP Firm, we believe in growth through experience. You’re always welcome to try again by purchasing a new Challenge, applying what you’ve learned, and aiming for a stronger performance.

There are no hidden penalties, restrictions, or bans for failing — just another opportunity to rise, improve, and come back smarter.

3. How do I access my account?

To get started, follow these steps:

Visit our official website: www.scapfirm.com
Read and accept the website and CRM Terms and Conditions
Complete the registration form through our CRM
Open your SCAP Firm account and submit the initial KYC (Know Your Customer) form
Once approved, you’ll be able to select and purchase the Challenge that best fits your goals
After successful payment, your Challenge access will be activated and ready to begin
Make sure you have Metauser 5 (MT5) installed — your platform login credentials will be sent to your email, along with your acceptance of its usage

If you encounter any issues during the process, our support team is ready to assist you at any time.

 How do I read my performance metrics?

Your performance metrics are available directly in your SCAP Firm dashboard. These metrics are updated in real time and help you track your progress throughout the Challenge. Key elements to monitor include:

Balance & Equity: Shows your current account status and floating P/L.
Daily Drawdown: Measures the maximum loss allowed in a single day. Stay within limits to avoid disqualification.
Maximum Drawdown: Indicates the total loss allowed from your highest equity peak.
Profit Target: The required gain you must achieve to pass the Challenge.
Consistency Score (if applicable): Evaluates how evenly your profits are distributed across Execution days.
Execution Days: Tracks how many days you’ve placed orders — some Challenges require a minimum number of profitable days.
Rules Violations: Any breach of Challenge rules will be clearly marked in your dashboard.

Make sure to review these metrics frequently to stay aligned with your Challenge objectives and avoid disqualification.

 Can I hold multiple accounts?

You may hold one active account per challenge type at any given time.

For example, a user can simultaneously have:

One (1) active $100,000 One-Step Challenge (The Breakout™)
One (1) active $100,000 Two-Step Challenge (The Validator™)
One (1) active $100,000 One-Step Advanced Challenge (The Apex™)

However, multiple active accounts of the same challenge type are not allowed simultaneously. Once a challenge is failed, completed, or reset, you may begin a new one of the same type.

 How do I update my email or password?

Email:
Your registered email address is your primary account identifier. For security reasons, changing your email must be requested through our Support Team. Please contact us via the Help Center and be prepared to verify your identity.

Password:
You can update your password in two ways:

If you are logged in: Go to your Profile Settings → Security → Change Password.
If you forgot your password: Use the “Forgot Password” option on the login page to reset it via email.

Make sure to choose a strong password and never share your login credentials.

4. What payment methods are accepted?

SCAP Firm accepts the following payment methods:

Cryptocurrencies: We support a wide range of digital assets through our secure crypto payment gateway.
Credit & Debit Cards: Visa, Mastercard, and other major card providers via our integrated payment processors.

All payments are processed securely, and confirmation typically takes just a few minutes. Please ensure you follow the instructions provided at checkout to avoid delays.

 Are refunds available?

Refunds are available only for accounts that have remained completely unused and inactive, and must be requested within 14 calendar days from the date of purchase.

Once an account has been used in any way — including, but not limited to, opening the platform, placing a trade, or making internal transfers — the refund eligibility is automatically voided.

Please note:

Refunds can only be issued to the original payment method used.
If the payment was made using a credit card not registered in your name, the account will be immediately disabled, and the transaction will be refunded within the 14-day window.
No exceptions will be made after the 14-day period or once any account activity has occurred.

If you believe you qualify for a refund or have questions regarding your eligibility, please contact our support team through the official Help Center.

 What is the Activation Fee and when does it apply?

The Activation Fee is a one-time charge that applies only after you successfully complete a Challenge and are approved for a funded account.

It serves as a security filter to ensure commitment and responsibility from users entering the funded stage. This fee helps us maintain platform quality, account integrity, and fund distribution systems.

Key points:

It does not apply when purchasing a Challenge.
It is only required once, before accessing your funded account.
The fee varies depending on the Challenge type and account size, and will be clearly communicated before payment.
In some programs, part of this fee may be reimbursed through cashback bonuses once live Execution begins.

The Activation Fee ensures that only serious and disciplined users move forward into the funded phase.

 What are the requirements for withdrawals?

To request a payout, users must meet the following conditions:

Successfully pass the Challenge and reach a funded status.
Meet the minimum profit target for the payout cycle.
Have completed the minimum number of profitable days (e.g., 5 profitable days, depending on the account type).
Maintain compliance with all Execution rules, including drawdown limits, risk management standards, and prohibited practices.
Have a fully verified profile, including a completed KYC (Know Your Customer) process.
Submit a withdrawal request through the Client Portal using an eligible payment method.

Once all requirements are confirmed, your payout will be processed according to the selected method and timeline.

For detailed rules and payout schedules, please refer to our Payout Policy and Terms & Conditions.

5. How do I receive my payouts?

Once you’ve met the minimum requirements and passed our evaluation, you become eligible for profit payouts from your funded account.

Payouts are processed as follows:

Frequency: Payouts are available monthly. In some programs, faster payout cycles (e.g., bi-weekly) may apply.
Requirements: You must have completed at least 5 profitable Execution days, stayed within risk limits, and followed all platform rules.
Verification: A brief review is conducted by our Risk Department before each payout is approved.
Payment Methods: Payouts are made via cryptocurrency or secure payment gateways (credit/debit cards, where applicable).
Notification: Once processed, you’ll receive a confirmation email and funds will be reflected in your chosen method.

We aim to make payouts seamless, fast, and reliable — rewarding your discipline and results.

 How long do withdrawals take?

Withdrawal processing times depend on the method selected and internal review requirements.

Here’s what to expect:

Standard processing time: Withdrawals are typically processed within 1 to 3 business days after approval.
Internal review: All payout requests undergo a brief compliance and risk review to ensure account integrity.
Crypto payments: Usually completed faster, often within 24 hours after approval.
Card or gateway payments: May take up to 3 business days, depending on the provider and country.
SCAP Card withdrawals: If you are using the SCAP Card, once your payout is approved, the funds will be loaded instantly — no delays.

You will receive an email confirmation once your withdrawal is sent.

We aim to process all withdrawals efficiently, while maintaining the highest standards of security and compliance.

 What are the requirements for withdrawals?

To request a payout, users must meet the following conditions:

Successfully pass the Challenge and reach a funded status.
Meet the minimum profit target for the payout cycle.
Have completed the minimum number of profitable days (e.g., 5 profitable days, depending on the account type).
Maintain compliance with all Execution rules, including drawdown limits, risk management standards, and prohibited practices.
Have a fully verified profile, including a completed KYC (Know Your Customer) process.
Submit a withdrawal request through the Client Portal using an eligible payment method.

Once all requirements are confirmed, your payout will be processed according to the selected method and timeline.

For detailed rules and payout schedules, please refer to our Payout Policy and Terms & Conditions.

 What if I break a rule while funded?

If you violate any Execution rule while holding a funded account, the following consequences may apply:

mmediate loss of funded status. Your account may be closed, and access to further payouts may be revoked.
Profit forfeiture. Any profits generated during the period of the violation may be canceled.
Case review by the Risk Department. Your Execution behavior will be audited to assess the severity and intent of the violation.
Temporary or permanent suspension. Depending on the nature of the breach, you may be suspended or permanently disqualified from future SCAP Firm programs.
No refunds. Violating the rules voids refund eligibility for activation or challenge fees.

Maintaining a funded account is a privilege that requires discipline and respect for all program guidelines. Always trade within the rules to protect your capital and access to the SCAP Firm ecosystem.

6.  How do I complete KYC verification?

To complete your KYC (Know Your Customer) verification with SCAP Firm, please follow these steps:

Log in to your Client Portal at www.scapfirm.com.
Access your Profile section and navigate to “Verification”.
Upload the required documents, including:
- A valid government-issued photo ID (passport, national ID, or driver’s license).
- A recent proof of address (utility bill, bank statement, or government-issued document dated within the last 3 months).
Ensure your documents are clear, valid, and fully visible.
Submit the documents and wait for confirmation. Our compliance team typically reviews KYC submissions within 24 to 72 hours.

Once verified, you will gain full access to the SCAP Firm platform, including the ability to participate in Challenges and receive payouts.

If you experience any issues or delays, please contact our Support Team.

 Are my personal data protected?

Yes. SCAP Firm is fully committed to protecting your personal data in compliance with international data protection standards, including the General Data Protection Regulation (GDPR) and applicable privacy laws in jurisdictions where we operate.

We implement strict technical and organizational measures to ensure the confidentiality, integrity, and security of your information:

All data is encrypted in transit and at rest.
We use secure servers and infrastructure to prevent unauthorized access.
Only authorized personnel can access your data, under strict confidentiality agreements.
Your data is processed solely for purposes related to identity verification, compliance (KYC/AML), account administration, and service optimization.

SCAP Firm does not sell, rent, or share your personal data with third parties for marketing purposes.

For more details, please refer to our Privacy Policy or contact our Data Protection Officer (DPO) via support.

 What should I do if someone accesses my account?

If you suspect that someone has gained unauthorized access to your SCAP Firm account, take the following steps immediately:

Change your password from the Profile → Security section of your client portal.
If you cannot access your account, use the “Forgot Password” option or contact Support immediately.
Notify our Support Team at [email protected] with details of the incident.
Check your email for any suspicious login attempts or confirmations not initiated by you.
Enable additional security features, such as two-factor authentication (2FA), when available.

Our Security Team will review the activity and may temporarily restrict access to your account to prevent further unauthorized actions.

SCAP Firm is committed to protecting your data and funds, but users are responsible for maintaining the confidentiality of their login credentials.

 Does SCAP comply with GDPR/PIPEDA?

Yes. SCAP Firm is fully committed to protecting your privacy and complies with the General Data Protection Regulation (GDPR) of the European Union and the Personal Information Protection and Electronic Documents Act (PIPEDA) of Canada.

We uphold the highest standards of data protection by:

Collecting only the data strictly necessary for account verification, service provision, and regulatory compliance.
Ensuring all personal data is securely stored, encrypted, and accessible only to authorized personnel.
Providing users with the right to access, correct, delete, or restrict their personal information at any time.
Not sharing or selling your personal data to third parties without your explicit consent, except where legally required.

SCAP Firm’s systems and operations are designed with privacy by default and by design, and we conduct regular audits to ensure full adherence to international data protection frameworks.

For more information, please refer to our Privacy Policy or contact our Data Protection Officer at support.

Data Protection and Privacy Compliance Statement

SCAP Firm is committed to protecting your personal data and ensuring transparency in how we collect, use, and store information. Our data processing practices adhere to internationally recognized standards, including:

The General Data Protection Regulation (GDPR) of the European Union.
The Personal Information Protection and Electronic Documents Act (PIPEDA) of Canada.
The Personal Data (Privacy) Ordinance (PDPO) of Hong Kong, in accordance with our legal registration in this jurisdiction.

These frameworks establish the following rights and principles for our users:

The right to access your personal data.
The right to request correction or deletion of inaccurate or unnecessary data.
The right to limit or object to certain types of data processing.
The right to withdraw consent at any time, without affecting the lawfulness of prior processing.
The right to be informed about how your data is used, stored, and shared.
The right to file a complaint with the relevant data protection authority.

SCAP Firm only collects data that is necessary for account management, identity verification (KYC), fraud prevention, and the delivery of our services. We implement robust security protocols to safeguard your information and never sell your data to third parties.

If you have questions about our data policy or wish to exercise any of your rights under GDPR, PIPEDA, or PDPO, you may contact us at:
[email protected]

I can’t log in

If you’re having trouble logging in to your SCAP Firm account, please try the following steps:

Check your credentials
Ensure your email address and password are entered correctly. Pay attention to capital letters and spacing.
Reset your password
If you forgot your password, use the “Forgot password?” option on the login page to receive a password reset email.
Account email issues
Your email address is the primary identifier of your account. If you no longer have access to the registered email or believe there is an issue with it, please contact our Support Team immediately. For security reasons, email changes must be manually reviewed and authorized.
KYC not completed
If you created an account but haven’t completed your identity verification (KYC), your login may be restricted. Log in through the CRM portal to finalize the process.
Challenge not purchased
Login access to Execution credentials will only be granted once a Challenge is purchased and payment is confirmed.

If the issue persists, contact us at user[email protected] with a brief description of the problem. Our team will assist you promptly.

My dashboard isn’t loading

If your dashboard is not loading properly, please follow these steps:

Clear your browser cache and cookies, then reload the page.
Ensure your internet connection is stable.
Try accessing the dashboard from a different browser or device.
Make sure your browser is updated to the latest version.

If the issue continues, contact our Support Team at [email protected], and include a screenshot or video of the error for faster assistance.

My metrics aren’t updating

Metrics are typically updated in real-time, but occasional delays may occur due to system synchronization. Please allow up to 60 minutes after trade Execution for metrics to reflect accurately.

If your metrics remain unchanged beyond this timeframe, please:

Log out and log back in,
Ensure your account is still active,
Contact our Support Team with your account ID and relevant details.

How can I reach support?

Our Support Team is available to assist you 7 days a week.

You can reach us through the following channels:

Email: [email protected]
Live Chat: Available directly from our website (bottom right corner)
Help Center: Visit www.scapfirm.com/support for FAQs and documentation

For faster assistance, please include your account ID, a brief description of the issue, and any relevant screenshots.