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SCAP Firm is not a broker, does not provide investment advice, and does not accept public funds. We only offer evaluation programs in simulated environments for educational purposes. No real Execution or financial services are provided, For more information, please feel free to visit our FAQ section.
SCAP Firm is not a broker, does not provide investment advice, and does not accept public funds. We only offer evaluation programs in simulated environments for educational purposes. No real Execution or financial services are provided, For more information, please feel free to visit our FAQ section.
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Knowledge Base

Refund Policy

Comprehensive Support & FAQs

Refund Policy

Refunds are available only for accounts that have remained completely unused and inactive, and must be requested within 14 calendar days from the date of purchase.
Once an account has been used in any way—such as placing a trade, opening the platform, or making internal transfers—the refund eligibility is voided.

Please Note:

Refunds can only be issued to the original payment method.

If the payment was made using a credit card not registered in your name, the account will be disabled and the transaction refunded within the same 14-day window.

No exceptions will be made after the 14-day period or after account activity has occurred.

For refund requests or questions, please contact our support team.

How to reach us?

Email: Send all information to [email protected]
Live Chat: Visit our website and click the live chat button located at the bottom right corner.

All accounts provided to our users operate in a simulated environment and use virtual capital. No transactions are made with real money or in real markets. In addition, we use essential cookies to ensure the proper functioning of the website. For more details, please refer to our help center.