Knowledge Base
Prohibited Execution Practices
Comprehensive Support & FAQs
Payment Compliance
Can I use a credit card that is not in my name to make a payment?
No. All payments must be made using a credit card registered under your name. If a payment is made with a card under a different name, your account will be disabled and further access restricted.
What happens if I use a credit card that doesn’t belong to me?
Using a credit card that is not in your name will result in delays in account activation and payout processing. This policy is part of our security and fraud prevention standards.
Why is it necessary to use a credit card in my name?
It allows us to verify your identity, ensures transaction security, helps prevent fraud, and ensures compliance with legal and regulatory requirements.
Can I change the card after making the payment with the wrong one?
No. If a payment is made with a credit card not in your name, the transaction must be refunded to the original payment method, and the associated account will remain disabled. For security reasons, we cannot update or change the payment details after the fact.
What if I don’t have a credit card in my name?
We recommend applying for one through your financial institution or using an approved alternative payment method that complies with our verification standards. Please contact our support team for guidance.
How long will the delay be if I use an invalid credit card?
The delay depends on the length of the verification and refund process, but it may significantly affect your ability to start Execution or receive payouts. To avoid complications, always use a card that matches your account name.
Are there any exceptions to this policy?
No. This policy applies to all users without exception, and is essential for protecting both clients and the firm from fraud and identity-related risks.
For further assistance, feel free to reach out to our support team.